• Attribute Name Is Too Long
• Attribute Rule Is Too Long
• Boolean Attributes Have No Rules
• Database Out of Date
• Document Out of Date
• Duplicate Tag
• Enum Attribute Must Have a Rule
• Filename Is Too Long
• Internal Error
• Invalid RTF File
• Invalid Document Number

• Invalid Document Version
• Title Is Too Long
• RMTrak Out of Date
• RMTrak32.DLL Is Missing
• RMTrak32.DLL Is Too New
• RMTrak32.DLL Is Too Old
• Trace Table Out of Date
• Unable to Locate ReqPro System Database
• Unable to Open Document
• Unable to Open File
• Unable to Save

Problem: You receive the error message "Name is Too Long."

Explanation: The attribute name you are specifying is too long to fit in the database. Attribute names must be less than 50 characters.

Resolution: To fix the problem, shorten the name to less than 50 characters. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Attribute Rule Is Too Long."

Explanation: The rule you are specifying is too long to fit in the database. Attributes rules must be less than 200 characters.

Resolution: To fix the problem, shorten the rule to less than 200 characters. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Boolean Attributes Have No Rules."

Explanation: You are specifying a rule for a Boolean attribute; RMTrak does not permit this.

Resolution: To fix the problem, change the Boolean attribute to either Yes or No. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Database Out of Date."

Explanation: The database you are trying to open has a format older than expected by RMTrak.

Resolution: When you receive this message, if you click Yes, RMTrak will attempt to upgrade the database format. If you click No, you will be unable to use the existing database with the current version of RMTrak. If you still have difficulties, please contact RBC Product Development.

Problem: Documents in the Documents manager appear in red. A note at the bottom of the Document Manager says, "Documents in red are out of date."

Explanation: This is a RMTrak feature to show you when a document has been updated in Microsoft^® Word but has not been refreshed in RMTrak to recognize its changes.

Resolution: To fix the problem, refresh the document by clicking Refresh in the Document Manager. Note: If your document's file location has changed, you will instead need to click Properties and then click the ellipses (…) button; this will allow you to re-locate the file. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Duplicate Tag."

Explanation: You have the same requirement listed in more than one document.

Resolution: Remember that RMTrak recognizes requirements from their tags. Although the requirement text might appear unique, you might have accidentally duplicated the requirement's tags in more than one requirement. To fix the problem, find the occurrence of duplicate tags in your documents; you'll need to rename one of the requirements (so it has different tags) then refresh the document in RMTrak. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Enum Attribute Must Have a Rule."

Explanation: You have tried to create an Enum attribute and did not specify a rule; RMTrak does not permit this. The rule identifies what values are legal for attribute. The rule is a semicolon-separated list of values. For example, “SW;HW;QA;MECH”.

Resolution: To fix the problem, when creating Enum attributes be sure to specify a rule. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Filename Is Too Long."

Explanation: The file location (file path) you are specifying is too long to fit in the database. Paths must be less than 250 characters.

Resolution: To fix the problem, try shortening the path to the file's location so there are fewer subdirectories. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Internal Error.

Explanation: An unexpected error has occurred within the program.

Resolution: Please contact RBC Product Development. for analysis.

Problem: You receive the error message "Invalid RTF File."

Explanation: RMTrak is attempting to open an invalid RTF file.

Resolution: To fix the problem, make sure the RTF is a valid RTF file. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Invalid Document Number" while trying to import a document using the New Document dialog.

Explanation: You have RMTrak's Documents Setup configured to recognize document number from the document's filename or document properties, but you are importing a document that does not have a valid integer (1, 2, 3, etc.) located in its filename or document properties.

Resolution: To fix the problem, change the Document Number section of RMTrak's Documents Setup to None, then re-import the document. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Invalid Document Version" while trying to import a document using the New Document dialog.

Explanation: You have RMTrak's Documents Setup configured to recognize document version from the document's filename or document properties, but you are importing a document that does not have a valid integer (1, 2, 3, etc.) or real numbers with up to two places to the right of the decimal (1.35, 2.63, 9.65, etc.) located in its filename or document properties.

Resolution: To fix the problem, change the Document Number section of RMTrak's Documents Setup to None, then re-import the document. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Title Is Too Long."

Explanation: The document title you are specifying is too long to fit in the database. Document titles must be less than 50 characters.

Resolution: To fix the problem, shorten the title so it is less than 50 characters. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "RMTrak Out of Date."

Explanation: The version of the database that you are trying to open is newer than the version of RMTrak.

Resolution: To fix the problem, install a more current version of RMTrak from the RMTrak Web site. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "RMTRAK32.DLL Is Missing."

Explanation: The Dynamic Link Library file RMTRAK32.DLL is not present on your system. This might be the due to problems with the installation program.

Resolution: To fix the problem, try reinstalling RMTrak. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "RMTRAK32.DLL Is Too New."

Explanation: The Dynamic Link Library file RMTRAK32.DLL is too new to be used with the version of RMTrak that you are trying to run. This might have been caused by installing an older version of RMTrak after installing a new version.

Resolution: To fix the problem, delete the RMTRAK32.DLL file from you Microsoft^® Window’s system directory and reinstall RMTrak. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "RMTRAK32.DLL Is Too Old."

Explanation: The Dynamic Link Library file RMTRAK32.DLL is too old to be used with the version of RMTrak that you are trying to run. This might have been caused by a faulty installation.

Resolution: To fix the problem, delete the RMTRAK32.DLL file from you Microsoft^® Window’s system directory and reinstall RMTrak. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "The trace table is out of date. Do you want to rebuild it?"

Explanation: This error message occurs when you try to create a view or report and the RMTrak database needs to be rebuilt to correctly do this.

Resolution: To fix the problem, click Yes. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Unable to Locate ReqPro System Database" or "Requisite Pro Not Found."

Explanation: For RMTrak to import a Requisite Pro Database, the “RQPRODB.MDA” file must be located on your computer. Normally this file is located in the Rational^® RequisitePro^® installation directory. If you are getting this message, you probably either do not have Rational^® RequisitePro^® installed on your computer or you do not have a compatible version of Rational RequisitePro®.

Resolution: To fix the problem, check to be sure you have Rational^® RequisitePro^® installed on your computer. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Unable to Open Document."

Explanation: RMTrak is unable to open the document. This might be because the document has changed file locations.

Resolution: To fix the problem, within the main Documents manager, select the document, click Properties, then browse to find the correct file location of the document. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Unable to Open File."

Explanation: RMTrak is unable to open a file. This is might be because the file has changed locations or has been deleted.

Resolution: If the file is no longer needed, you may delete it from the database. If the file is needed, change its location properties: Within the main Documents manager, select the document, click Properties, then browse to find the correct file location of the document. If you still have difficulties, please contact RBC Product Development.

Problem: You receive the error message "Unable to Save."

Explanation: RMTrak is unable to save a temporary file. This is might be because your TEMP folder is full.

Resolution: Locate the TEMP folder on your hard drive and delete the contents. If you still have difficulties, please contact RBC Product Development.